This course extensively covers Quality Management in Construction, equipping participants with vital skills for successful project delivery. Topics span Quality Management Principles, Planning, Assurance, Control, Cost of Quality, Improvement, Safety, and Cultivating Quality Culture. Learners explore key concepts, defining quality, prioritizing customers, adhering to PMI principles, and best practices. They delve into planning, understanding requirements, objectives, standards, and Quality Management Plans.

Essential Quality Assurance and Control processes, including inspection, testing, analysis, nonconformity management, and record-keeping, are detailed, with emphasis on cost-effective management.

Quality Improvement, involving root cause analysis, corrective actions, and fostering a quality culture, is explored. The course reveals the interplay of Quality and Safety. Concluding with a commercial complex case study, learners apply knowledge. Completion yields a deep grasp of quality management in construction, enabling adept application for high-quality project outcomes.​

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Accreditation for this course

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Discover the ultimate learning flexibility as you navigate this course at your own pace, fitting it around your schedule with ease. With lifetime access to materials, uninterrupted learning remains possible even during challenges like load shedding. Seamlessly accessible on both mobile and desktop devices, the course requires no downloads, ensuring straightforward and efficient engagement with the content.

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Benefits Upon Completion: Upon successfully completing the course, participants will receive:​

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• Certificate of Achievement: Recognizing the acquisition of valuable risk management skills.

• CPD Recognition: Earn 1 Continuing Professional Development (CPD) points validated by the Engineering Council of South Africa (ECSA).

• Enhanced PMP Credentials: PMP certificate holders can earn 7 Professional Development Units (PDUs) acknowledged by the Project Management Institute (PMI).

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Overview of topics to be covered in this course:
 

1. Course Overview: The Quality Management for Construction self-paced course is designed to provide learners with a comprehensive understanding of quality management systems and their importance in the construction industry. The course covers a range of topics including quality planning, quality assurance, quality control, and quality improvement. The course also covers the different tools and techniques used to manage quality, the cost of quality, and how quality impacts other project areas such as safety. The course is structured in a way that learners can work at their own pace and complete it in a timeframe that suits them.

2. Introduction: The introduction section provides learners with an overview of quality management and its importance in the construction industry. It defines quality and explains why it is essential in construction. The section also provides an overview of quality management systems and quality standards.

3. Quality Management Systems: This section focuses on the key components of quality management in construction, including quality management systems, quality standards, and the importance of quality planning. The section explains how to plan for quality and the different quality requirements that should be considered.

4. Quality Management Planning: This section provides an overview of quality management planning, including the development of a quality policy and quality objectives. The section also explains how to align quality policy and quality objectives to ensure they are consistent.

5. Quality Standards: This section provides an overview of the different sources of construction quality standards, including national and international standards. The section also focuses on South African National Standards (SANS), Construction Industry Development Board (CIDB) standards, National Home Builders Registration Council (NHBRC) standards, Green Building Council of South Africa (GBCSA), and construction-specific ISO quality standards.

6. Quality Metrics and the Quality Management Plan: This section focuses on quality metrics and the development of a quality management plan. It provides guidelines for creating a quality management plan and explains how quality metrics are used during quality assurance.

7. Quality Assurance: This section provides guidelines for quality assurance and explains typical construction quality assurance activities. The section also explains the role of quality improvement during quality assurance and how quality audits are conducted.

8. Supplier Quality Management: This section explains the importance of supplier quality management and provides guidelines for supplier performance evaluations and audits.

9. Quality Assurance Tools and Techniques (part 1): This section focuses on the different quality assurance tools and techniques used in construction, including checklists, Pareto charts, control charts, and Ishikawa diagrams.

10. Quality Assurance Tools and Techniques (part 2): This section continues the discussion on quality assurance tools and techniques, covering Six Sigma (DMAIC), Failure mode and effects analysis (FMEA), Root cause analysis (RCA), Quality function deployment (QFD), and Kaizen.

11. Quality Control (part 1): This section provides an overview of the quality control process and explains the difference between quality assurance and quality control. The section also covers quality management between teams on a construction project.

12. Inspection and Testing: This section focuses on the role of inspection and testing in quality control. It explains the difference between inspection and testing and provides steps for conducting inspections and testing. The section also covers inspection checklists and the test plan.

13. Quality Control (part 2): This section explains how to analyze quality performance, manage nonconformity, and control and measure the impact of change. It also covers the importance of keeping records and reporting.

14. The Cost of Quality: This section explains what the cost of quality is, its components, and how to estimate and track it in construction projects. The section also explains the relationship between the cost of quality and project management.

15. Quality Improvement: This section covers the quality improvement process, including root cause analysis and corrective actions, employee training and development, performance monitoring and measurement, quality improvement tools and techniques, and communication and stakeholder engagement.

16. The Relationship between Quality and Other Project Areas: This section explains how quality impacts safety and vice versa. It covers continuous improvement in both quality and safety, the importance of documentation and communication for both areas, and how they are interconnected.

17. Quality Culture: This section focuses on the importance of a quality culture in the construction industry. It covers the key elements of a quality culture, including leadership commitment, employee engagement, continuous improvement, standardization, accountability, and customer focus.

18. Throughout the course, learners will have access to quizzes and assessments to test their understanding of the material. The course also includes case studies and real-world examples to help learners apply the concepts they have learned to practical situations. By the end of the course, learners will have a solid understanding of quality management systems and how they can be applied in the construction industry to improve project outcomes.

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What are the learning objectives of this course and how can they be applied to your job.
 

By the end of this course, learners will have a thorough understanding of quality management in construction and will be better prepared to implement these principles and practices in their own projects, ensuring high-quality outcomes for all stakeholders involved.